This policy sets out how we collect, process and hold your data if you visit our corporate website, dedicated event websites or otherwise provide personal data to us.
Information that We Collect, Store and Process
When you visit, interact or use our website(s), we collect general data and may as well collect personal data. General Data usually includes cookies that is recorded automatically when you first visit the website(s), to give you a better experience when you revisit our website. Personal Data include your name, your contact information and few other personal details as permitted by you.
We collect, process, store and use personal data when you authorize us to see your personal details after you login on our platform directly or through third party login system.
You do not need to provide us with any personal information to view our website. However, we may still collect the information set under the cookie statement section of this policy, ‘Data we automatically collect’ section of this policy and marketing communications in accordance with the ‘Marketing Communications’ section of this policy. When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
General information is automatically recorded from all the users. The data which is automatically collected includes the technical data that is sent to us from the computer, mobile device and browser through which users access our website or it’s services. Users action on our website, information on how users came to our website and data collected through Cookies, Pixel Code and other similar technologies are all included in the automatic general information collection.
We may also collect your financial information from you, directly from our website or any authorised third-party provider, for example your bank account information, credit card or your paypal account information or any third-party payment account information to transfer the ticket amount or resolve issues related to payment. We only use your financial data as far as transfer of funds is required, be it for purchasing our services or participation cost of our events. We never store or sell your financial data to anyone. You have the right to delete your account as and when you require, unless in case a payment issue or a fraudulent matter appears.
If you are an event attendee or someone who uses Confexhub events, we collect additional data from your end such as your name and contact information. This additional data is mostly used for our own purposes.
If you are receiving event invitations or information emails for an authorised third-party platform, we will notify you in the email that it is being sent by us. The data may be stored in our system and our authorised provider’s system. You can at any point unsubscribe directly from such mails or contact the us directly to delete your data. If you contact us, we may remove or update your information within a reasonable time.
Data We Automatically Collect
When you visit our website(s), login or purchase from our website, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include (a) your computer or other device’s unique ID number; (b) technical information about your device such as type of device, web browser or operating system; (c) your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns. We collect this information using cookies in accordance with the Cookie section of this policy and we use the information we collect on an anonymous basis to improve our events and events related services we provide, and for analytical and research purposes.
How We Use Your Data
We are committed to protecting and respecting your privacy and will only use your personal information:
• to provide and improve our services to you;
• to compile anonymous statistics, for example, website usage statistics;
• to market our services;
• to manage our relationship with you and our clients;
• to fulfil our legal obligations;
• to provide you with personalized content;
• to process and respond to inquiries;
• to alert you to new features, special events, and service offerings; and
• for other legitimate business purposes.
Event Updates and Other Electronic Communication
It is necessary for our legitimate interests to use your contact information and interests to send you updates and other communications, which may include newsletters, blog posts, surveys, case studies, our products or services, offers, general queries, feedback and information about new events.
You can choose to no longer receive particular or any type of communication by contacting us at email@example.com or clicking “Unsubscribe” from an email. If you do unsubscribe to any particular communication, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for business purposes until you notify us that you no longer wish to receive emails from us. Please note that unsubscribing from a particular communication email does not mean unsubscribing from all the emails.
Unsubscribing from marketing or service related communication emails does not mean that you may not receive event updates for which you opted in or based on the profiles or city you follow or showed your interest at the time of signing up. If you never want to receive any emails from us or want to delete your preferences & profile, you can raise your concern on firstname.lastname@example.org.
Lawful Processing Of Your Personal Data
We will use your data in order to comply with our contractual obligation to supply to you your purchase to an event that you have booked, including to contact you with any information relating to the event, to deliver the event to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the event.
We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for audit purposes and to contact you about changes to this policy.
Who Do We Share Your Data With?
We may share your data with any service providers, subcontractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, email communication providers, IT service providers, partner platforms, accountants, auditors and lawyers.
Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party’s rights, property, or safety.
We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Where We Hold And Process Your Personal Data
Some or all of your personal data may be stored or transferred outside of the Association of Southeast Asian Nations (ASEAN) for any reason, including for example, if our email server is located in a country outside the ASEAN or if any of our service providers or their servers are based outside of the ASEAN. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data and are GDPR Compliant.
If you receive communication from us, we shall retain your data until you opt out of receiving such communications. If you register with us, we shall retain your data until you close your account. You can delete your data or your account by contacting us on email@example.com
However, we may hold your data for an extra period as is allowed or required under applicable laws. Your data after complete deletion might still be available on backup for even a longer period of time for reasons persistence to legal, tax and lawful business purposes.
If you have otherwise purchased from us or contacted us with a question or comment, we shall retain your personal information for at least 6 months following such contact to respond to any further queries you might have.
When an individual purchase a ticket for an event or other services from us, their personal data like name, email id and purchase information is shared within the organisation or external authorised third-party providers for coordination purposes.
A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are then used by websites to identify when users revisit that website.
We also use Google Analytics to monitor how our website is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the event ticket shop, where visitors generally came from, how long they stayed on the event ticket shop, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
We also use Social Networking Cookies or tracking pixels on our event pages, which remembers your interest for a particular event or piece of information available on our and partner websites. This is done to show you relevant ads on the social networking sites. For more information about the pixel tracking you can checkout Facebook Data Policy and Smartlook.
To support our business we also allow third party advertisements on our website. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our website, which will also send these advertisers your automatically collected information such as IP address, your ISP, the browser you used to visit our site when you interact or even see their advertisement on our site. For more details regarding how we third party vendors, including google manages data in its ads products, please check the partner-sites policy as provided by Google.
We shall process your data in a manner that ensures appropriate security of the data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology.
Where we have given, or you have chosen a password, you are responsible for keeping this password confidential. However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your data, we do not promise that your data will always remain completely secure.
You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in that data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data, object to profiling and unsubscribe from marketing communications. To exercise these rights, or any other rights you may have under applicable laws, please contact us at firstname.lastname@example.org.
Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
If you have any complaints in relation to this policy or otherwise in relation to our processing of your data, please get in touch with us at email@example.com, so we can resolve your complaint. If you are not satisfied with our attempt to resolve your privacy related complaints, you may contact the relevant data protection authority.
Facebook, Gmail and Other Third-Party Integrations
You can login to our website(s) using your Facebook or Gmail Accounts, in which case, we may collect, store and use information connected with the third-party account with your permission.
Changes Of This Privacy Statement
We may change the terms of this policy from time to time. You are responsible for regularly reviewing this policy so that you are aware of any changes to it. If you continue to use our website after the time we state the changes will take effect, you will have accepted the changes.